311bet takes the protection of your personal data seriously. This Policy explains what information we collect when you use our platform, why we collect it, how we use it, and what rights you have under the General Data Protection Law (LGPD – Law No. 13.709/2018). No complicated jargon without explanation – we wrote this so you can actually understand it.
Last updated: January 2026. When this Policy is amended in a material way, you will receive an email notice at least 7 days before the new version takes effect.
311bet's core commitments to protecting your data
All collection and processing of personal data at 311bet strictly follows the General Data Protection Law (Lei nº 13.709/2018). Your rights as a data subject are fully respected and may be exercised at any time.
All communications between your device and the 311bet platform are protected by 256-bit SSL encryption. Your registration data, passwords, Pix payment information, and KYC documents are always transmitted in encrypted form.
311bet does not sell, rent, or trade your personal data to third parties. Data is only shared with partners when strictly necessary to operate the service, and all partners are required to sign data protection agreements.
You can access all the data 311bet holds about you at any time through our support team. No information is collected covertly or without a clear legal basis as described in this Policy.
You can request the correction, deletion, or portability of your data at any time. Simply contact our Data Protection Officer at privacidade@311bet.best – we respond within 15 business days in accordance with the LGPD.
Documents submitted for identity verification (national ID, driver's license, proof of address) are stored on restricted-access servers, used exclusively for compliance purposes, and never shared without authorization.
The controller of the personal data processed under this Policy is the company that operates the platform 311bet, accessible at https://311bet.best. The controller is responsible for defining the purposes and means of processing the personal data collected through the platform, pursuant to Article 5, Item VI of the LGPD.
To exercise your rights as a data subject or to contact our Data Protection Officer (DPO), please use the email privacidade@311bet.best. Requests will be answered within up to 15 business days, in accordance with the timeframe established by Law No. 13.709/2018.
This Policy applies to all 311bet services: Sports Betting (Brasileirão Série A, Copa do Brasil, Libertadores, UFC, volleyball, NBB basketball, and other sports), live casino, slots, crash games, poker, and all other products available on the platform.
During registration and use of the platform, 311bet collects the following information that you provide directly:
When you browse and use the platform, we automatically collect technical information required for the operation of our services:
311bet does not collect unnecessary sensitive data, such as racial or ethnic origin, religious belief, political opinion, union membership, health data, or genetic or biometric data, except where required by law or a competent authority.
311bet uses the data collected solely for the purposes described below. No data is used for any other purpose without prior notice and, where required, renewed consent.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity, contact details, password | Contract performance |
| Identity verification (KYC) | Documents, CPF, banking details | Legal obligation |
| Processing deposits and withdrawals | Financial data, Pix key | Contract performance |
| Provision of betting and casino services | Usage data, betting history | Contract performance |
| Fraud prevention and anti-money laundering | IP, device, usage patterns | Legal obligation |
| Sending promotions and communications | Email, phone number | Consent |
| Platform improvement and personalization | Usage data, analytics cookies | Legitimate interest |
| 24/7 support service | Account data, interaction history | Contract performance |
| Responsible gambling and user protection | Gaming patterns, financial history | Legal obligation |
When we use email or SMS marketing communications, you can opt out at any time by clicking the unsubscribe link included in every message or by contacting support. Opting out of marketing does not affect transactional communications necessary for your account to function (deposit confirmations, security alerts, etc.).
The LGPD requires that all processing of personal data have a legal basis. 311bet grounds its data processing on the following grounds set out in Article 7 of Law No. 13.709/2018:
For each purpose, we use the most appropriate and proportionate legal basis. Where the basis is consent, we ensure it is given freely, informedly, and unambiguously, without conditioning it on the use of the platform's core services.
311bet does not sell personal data. Sharing only occurs in the situations described below, with vendors and partners who have signed Data Protection Agreements (DPAs) and may only use the information received for the specific purpose for which they were engaged:
311bet may share data with competent authorities – such as the Banco Central do Brasil, the Financial Activities Control Council (COAF), the Receita Federal, and law enforcement agencies – when required by law, court order, or regulatory process. In such cases, we share only the strictly necessary information and notify the user when legally permitted.
Some of 311bet's technology providers may be located outside Brazil. When this is the case, we ensure that any data transfer complies with LGPD rules, using standard contractual clauses or transferring only to countries with an adequate level of protection recognized by the ANPD.
311bet employs robust technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or improper disclosure:
In the event of a security incident that could pose a real risk to data subjects, 311bet will notify the National Data Protection Authority (ANPD) and affected users within the legally required timeframes, as set out in Article 48 of the LGPD.
We strongly recommend enabling two-factor authentication (2FA) in your account settings, using a strong and unique password for 311bet, and never sharing your login credentials with anyone.
311bet uses cookies and similar technologies to ensure the platform works correctly, improve the user experience, and analyze how our services are used. Below we explain each category:
| Cookie Type | Purpose | Required? | Retention period |
|---|---|---|---|
| Essential (session) | Keep you logged in, process bets, session security | Yes | Session |
| Functional | Remember preferences (language, favorite odds, poker tables) | No | 90 days |
| Analytics | Understand how the platform is used and improve the experience | No | 12 months |
| Security and anti-fraud | Detect suspicious behavior and protect your account | Yes | 30 days |
| Marketing (with consent) | Display relevant promotions within the platform | No | 60 days |
Non-essential cookies (functional, analytical, and marketing) are only used with your consent, collected via the cookie banner when you first access the platform. You can manage or withdraw this consent at any time through your mobile or browser settings, or via the privacy panel in your account.
311bet does not use third-party cookies to track behavior outside the platform, nor does it share cookie data with advertising networks without explicit consent.
The General Data Protection Law grants you, as the data subject, a set of rights that 311bet is fully committed to upholding. You may exercise any of these rights by submitting a request to privacidade@311bet.best or through the 24/7 support chat.
311bet retains personal data for as long as needed for the purposes that drove its collection, or for the minimum period required by law. The retention criteria are:
Once legal retention periods have elapsed, data is securely and permanently deleted from our systems. You may request early deletion of data that is not required to fulfill legal obligations; in such cases, we will process your request within 15 business days and notify you of the outcome.
Even after a deletion request, some data may be retained for a set period when required by law (such as tax records and anti-money laundering data). In such cases, we will inform you of the specific retention period and ensure the data is not used for any other purpose during that time.
311bet is a platform exclusively for users aged 18 (eighteen) and over. We do not intentionally collect personal data from minors. Registration requires a date of birth and is verified by CPF, ensuring only adults can access the platform.
If we become aware that we have collected data from anyone under the age of 18 for any reason, that data will be immediately deleted and the account will be closed. Parents and guardians of minors should use parental control tools on their devices to prevent children and teenagers from accessing online betting platforms.
Parents or guardians who identify an underage user registered on the platform must immediately contact our support team via 24h live chat or by email at privacidade@311bet.best so the situation can be resolved with the utmost urgency.
311bet may update this Privacy Policy periodically to reflect changes in Brazilian law (particularly the LGPD and its regulations issued by the ANPD), in the platform's privacy practices, or in the services offered.
When changes are material to your rights or to the way your data is handled, you will receive an email notification at least 7 (seven) days before the new version takes effect. The date of the last update will always be shown at the top of this Policy.
For minor updates that do not affect data subjects' rights – such as language corrections, clarifications, or text reorganization – the updated version will be published on this page without prior notice. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Policy.
Our Data Protection Officer (DPO) is the official point of contact for all privacy and personal data processing matters at 311bet. You can reach them through the following channels:
We respond to all LGPD-related requests within 15 business days. For more complex cases requiring additional investigation, we will communicate an estimated resolution timeframe. We charge no fee for the exercise of your rights as a data subject.
If you are not satisfied with our response, you have the right to file a complaint with the National Data Protection Authority (ANPD), pursuant to Article 55-J of the LGPD.
If you believe your personal data is being processed improperly by 311bet and your concern has not been adequately resolved by our support team, you may file a complaint with the National Data Protection Authority (ANPD) through the official Brazilian government website. 311bet cooperates fully with ANPD investigations.
View all the data 311bet holds about you.
Correct incomplete, inaccurate, or outdated data.
Request deletion of data processed on the basis of consent.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interest.
Know who your data has been shared with.
To exercise any of your rights, send an email to privacidade@311bet.best. We respond within 15 business days, at no cost.
311bet was built with every user's privacy in mind. No personal data is collected unless necessary, none is shared without a legal basis, and you can request deletion at any time through our 24/7 support in Portuguese.
Create an Account SafelyLast updated: January 2026. This version applies to all registered users. Material changes will be communicated by email at least 7 days in advance.
When you create an account on 311bet and makes their first deposit via Pix, they are sharing personal information with the platform. It's natural to want to know what happens to that data – and that's exactly why this Policy exists: not as a footnote disclaimer nobody reads, but as a real commitment from 311bet with each registered user in Brazil.
The starting point is simple: the 311bet collects only the data needed to provide the service. Name, CPF, and date of birth to open an account and confirm you are 18 or older. Email and phone number for communication and security. Minimum banking details to process deposits and withdrawals via Pix, bank slip, or card. Identity documents for the KYC verification process required under Brazilian regulation. Nothing beyond this is requested during standard registration.
The part that tends to raise the most questions is KYC — identity verification. Before processing withdrawals above certain amounts, the 311bet requests a photo of your RG or CNH and a recent proof of address. This is not unnecessary red tape — it is a legal requirement related to anti-money laundering that all serious betting platforms must comply with. The documents are stored on encrypted servers with access restricted to the compliance team, and are never seen by those who analyze your Brasileirão bets or handle chat support.
When you bet on a Copa do Brasil match or play poker at the tables on 311bet, the system logs that activity in your history. This serves three purposes: resolving disputes (if a bet was settled incorrectly, the logs are the proof); calculating your VIP level and rake back; and identifying problematic gambling patterns for our responsible gambling tools. This history is not shared with third parties outside the cases described in this Policy.
The LGPD, in effect since 2020, granted Brazilians a concrete set of rights over their personal data. At 311bet, these rights are not just theoretical. You can request to see all the data the platform holds about you. You can ask to correct inaccurate information. You can request deletion of data that is no longer needed. You can request portability of your history in a structured format. And you can withdraw consent for marketing communications at any time, with no impact on your account.
To submit any of these requests, simply send an email to privacidade@311bet.best with your full name, CPF, and a description of what you need. Requests are handled within up to 15 business days at no charge. For urgent matters – such as suspected unauthorized access to your account or an immediate need to block your profile – the fastest channel is the 24/7 support chat directly on the platform.
The cookies on 311bet work similarly to those on any online platform: some are essential (without them you cannot stay logged in), others are functional (they remember your preferences, such as your most-bet-on team or favorite poker table type), and others are analytics-based (they help us understand what works well on the platform so we can improve the experience). Marketing cookies, used to show relevant promotions within the platform, are only activated with your explicit consent. No cookie data is sold to external advertising networks.
The technical security of the 311bet includes SSL encryption across all communications, passwords stored as bcrypt hashes that even our own team cannot view, continuous anomaly monitoring, and two-factor authentication available for anyone who wants an extra layer of protection. In the event of any security incident that could affect personal data, the 311bet notifies the ANPD and affected users within LGPD deadlines. It's the kind of commitment most betting platforms mention in their terms but that the 311bet puts into practice with real processes and a dedicated team.
Free registration with encryption-protected data, full LGPD compliance, 24/7 support in Portuguese, and a 100% bonus up to R$ 500.00 on your first Pix deposit.
+18 · Gamble responsibly · Data protected under the LGPD